Contact SMART

This Form is for Defense RMA ONLY

Note: Please complete all fields marked Required*

General Information

If you selected OTHER under RMA, please provide more information.
(Example: "ordered wrong model")
If you selected OTHER under DPAS, please provide more information.
Other DPAS classification
Note: SSDs with sensitive ITAR data CANNOT be accepted.
(A C of C with PO#, Serial Number(s), and RMA# and signed by Quality will be issued)

Customer Contact Information

;

Company Information

Purchasing Information

Unit Information

Please include only one model per RMA. Multiple serial numbers of the same model are okay.
Serial Number(s) of Units in RMA (Required*)
If you selected = Technical Problem, complete as much of the Technical Problem Report as possible.
If not, you can finish your submission by using the Submit button at the end of this form.
(Open/Close Technical Report)

Please complete as much information as possible if you selected "Technical Problem"

Problem Summary (Required*)
Problem Summary Details (Required*)
Reproducible?
If YES, please provide step-by-step instructions

System Information

The type of server, workstation or other system the product was used in.
e.g. Ryzen Threadripper 1920X, Intel Core I9 7900X
The Motherboard and/or chipset used in your system.
e.g. Red Hat Enterprise Linux, Windows Enterprise E3
Select YES if you would like a failure analysis report for the returned unit(s).